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Kevin Trokey kicked off the recent Q4Live member conference with a quote to warm the heart of any literature fan. “It was the best of times, it was the worst of times,” he told a crowded room of top consultants in Tampa, Florida. More than 150 years after it was written, Dickens’ “A Tale of Two Cities” remains a great read, and the opening lines continue to resonate in today’s benefits industry, where the frantic rate of change creates fear, confusion and, most importantly, opportunity.

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Paul Wilson

Paul Wilson is the editor-in-chief of BenefitsPRO Magazine and BenefitsPRO.com. He has covered the insurance industry for more than a decade, including stints at Retirement Advisor Magazine and ProducersWeb.

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