The survey of 403 U.S.-based senior executives, managers, and junior staff found that communication barriers are leading to a delay or failure to complete projects (44 percent), low morale (31 percent), missed performance goals (25 percent) and even lost sales (18 percent) — some worth hundreds of thousands of dollars.
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Katie Kuehner-Hebert is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience, with particular expertise in employee benefits and other human resource topics.
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