Health care satisfaction survey: cost-estimators good, customer service bad
According to a new report from J. D. Power, overall satisfaction scores for health insurers are the lowest of any industry.
Among the challenges facing health plans is effective communication with members while helping members to be better able to navigate the health care system. (Photo: Shutterstock)
Commercial health plan members are experiencing stable or increasing
customer satisfaction, according to a new study, but that doesn’t mean they are satisfied with health insurers.
J.D. Power 2018 Commercial Member Health Plan Study actually finds that overall satisfaction scores for health insurers remain one of the lowest-rated industries the firm evaluates.
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