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Dissatisfied man Among the challenges facing health plans is effective communication with members while helping members to be better able to navigate the health care system. (Photo: Shutterstock)

Commercial health plan members are experiencing stable or increasing customer satisfaction, according to a new study, but that doesn’t mean they are satisfied with health insurers.

The J.D. Power 2018 Commercial Member Health Plan Study actually finds that overall satisfaction scores for health insurers remain one of the lowest-rated industries the firm evaluates.

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Marlene Satter

Marlene Y. Satter has worked in and written about the financial industry for decades.

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