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Dissatisfied man Among the challenges facing health plans is effective communication with members while helping members to be better able to navigate the health care system. (Photo: Shutterstock)

Commercial health plan members are experiencing stable or increasing customer satisfaction, according to a new study, but that doesn’t mean they are satisfied with health insurers.

Marlene Satter

Marlene Y. Satter has worked in and written about the financial industry for decades.

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