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With the help of virtual assistants, TPAs can proactively address their entire population of claimants, and do it often. (Image: Shutterstock)

It’s easy to understand this trend’s cause: the average cost of a call center employee is more than $1 a minute, and if that employee is trained in health care, the costs are more than double that rate. Our chatbot handles over 80 percent of member interactions with a 98 percent satisfaction rate, so you can see why this technology is so powerful. The typical customer service department spends time on routine things that a bot is perfectly equipped for, like confirming and gathering information, rather than performing higher level tasks

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