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Jury seats Eighteen months after its debut, Amazon’s new hearing process has created resentment and raised questions about fairness. (Photo: Shutterstock)

Jane was working in Amazon.com Inc.’s Seattle headquarters when she was asked to a meeting with her manager and a human resources representative. They gave her a document outlining concerns about her work performance and spelled out three choices. She could quit and receive severance pay, spend the next several weeks trying to keep her job by meeting certain performance goals, or square off with her manager in a videoconference version of the Thunderdome, pleading her case with a panel of co-workers while her boss argued against her. Jane, who asked that her real name not be used to discuss a personal matter, chose the last one.

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