Younger consumers are morelikely to treat hospital bills much like their other consumerinteractions, and more willing than older patients to pay forservices with a credit card over the phone. (Photo:Shutterstock)
A new report takes a close look at consumer satisfaction with the hospital billingprocess, and finds that hospitals are getting better marks fromconsumers overall. However, consumers also expressed a desire forclearer information on out-of-pocket bills. Andthe results suggest that hospital bills are more likely to be paidin full if consumers are happy with the billing process.
The study, conducted by Connance, a health care analyticsfirm, surveyed 500 consumers about their last hospital encounterand their experience with the hospital business office. Thereport found that patient satisfaction with hospital billing offices has been increasing inrecent years; this survey found that 54 percent of respondentsrated their last billing experience as positive, saying they wereeither “very satisfied” or “more than satisfied.”
Continue Reading for Free
Register and gain access to:
- Breaking benefits news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
