Younger consumers are more likely to treat hospital bills much like their other consumer interactions, and more willing than older patients to pay for services with a credit card over the phone. (Photo: Shutterstock)
A new report takes a close look at consumer satisfaction with the hospital billing process, and finds that hospitals are getting better marks from consumers overall. However, consumers also expressed a desire for clearer information on out-of-pocket bills. And the results suggest that hospital bills are more likely to be paid in full if consumers are happy with the billing process.
The study, conducted by Connance, a health care analytics firm, surveyed 500 consumers about their last hospital encounter and their experience with the hospital business office. The report found that patient satisfaction with hospital billing offices has been increasing in recent years; this survey found that 54 percent of respondents rated their last billing experience as positive, saying they were either “very satisfied” or “more than satisfied.”
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