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Younger consumers are more likely to treat hospital bills much like their other consumer interactions, and more willing than older patients to pay for services with a credit card over the phone. (Photo: Shutterstock)

A new report takes a close look at consumer satisfaction with the hospital billing process, and finds that hospitals are getting better marks from consumers overall. However, consumers also expressed a desire for clearer information on out-of-pocket bills. And the results suggest that hospital bills are more likely to be paid in full if consumers are happy with the billing process.

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