As benefits professionals, there are two recurring issues thatlikely have you reaching for that bottle of Excedrin on yourdesk-–managing multiple vendors and looking at multiple,disparate data sets about your employee population. Onevendor refers to your people as “members” and is able to tell youabout their health care claims, while another refers to them by IDnumber and tells you about your drug spend. Yet another refers to your peopleby name and can tell you all about their HRAs—but never the three shall meet.

Consequently, you never get a good sense of the big picture: what are the biggest challenges toyour employees' total well-being? How do these issues connect? Whattools and resources change their behavior? What else might theyneed support with? What are the right incentives to get them toreally engage? And of course, what can I do lower our costs anddetermine if our wellness initiatives are generating a ROI?