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As employee benefit advisors, it is our responsibility to remain vigilant and well-informed on behalf of our clients and their employees.  We should be aware of all regulatory, financial and product-centered changes in our industry, and communicate them in a timely manner.  But it’s even more important that we actively listen to our clients if we want to maintain a truly consultative relationship within their organizations.  These five sentiments have already been expressed by decision-makers in 2019 regarding employee benefits:

1. “It’s still too expensive, but we can’t just keep passing the increases on to our employees.”

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