Here's why crowd sourcing works: I just heard a story from the editor of Entrepreneur magazine while attending a session at the New York Press Association's annual conference. He cited an example of an enterprising entrepreneur who, after quite a few failed attempts, hit pay dirt.
What was his secret? He went to Amazon and read all the poor reviews. These complaints spelled out exactly what the market was looking for. So he made products that offered these features. Consumers benefited by getting why they wanted. As a result, he benefited by making lots of money.
The lesson here is you don't need a sophisticated market research regime to discover hidden markets. You just need to listen to the war stories from the people on the front lines.
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