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Photos of Rachel Miner's son in the hospital During the closing BEN Talks at the BenefitsPRO Broker Expo, Rachel Miner shared details and photos about her son’s medical journey. (Photo: Thomas Phillips/ALM)

Reducing health care costs for employers and improving care outcomes has become the core of benefits brokers’ business, so much so that they’ve become a driving force in the disruption and reform of the health care industry. But for some, it’s more than just numbers, results and happy clients; it’s personal.

Emily Payne

Emily Payne is managing editor at BenefitsPRO. A Wisconsin native, she spent the past eight years writing and editing for various athletic and fitness publications. She holds an English degree and Business certificate from the University of Wisconsin.

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