man drawing big unhappy face on glass High co-pays for office visits are driving down thesatisfaction with costs for health plans. (Photo:Shutterstock)

Consumer satisfaction with health plans is rising, but in someareas—such as cost and navigation—health plans still are strugglingto please customers, a new study from J.D. Power finds.

The J.D. Power 2019 Commercial Member Health Plan Studyreports that member satisfaction with commercial health plans isthe highest in three years. The average satisfaction in the latestreport was 713 out a possible 1,000 points; up 7 points over theprevious three years. The analysis said the increase is driven inpart by improved satisfaction with coverage and the benefitsoffers. Those two elements were the most important drivers ofconsumer satisfaction, the study added.

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