High co-pays for office visits are driving down the satisfaction with costs for health plans. (Photo: Shutterstock)

Consumer satisfaction with health plans is rising, but in some areas—such as cost and navigation—health plans still are struggling to please customers, a new study from J.D. Power finds.

The J.D. Power 2019 Commercial Member Health Plan Study reports that member satisfaction with commercial health plans is the highest in three years. The average satisfaction in the latest report was 713 out a possible 1,000 points; up 7 points over the previous three years. The analysis said the increase is driven in part by improved satisfaction with coverage and the benefits offers. Those two elements were the most important drivers of consumer satisfaction, the study added.

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