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In my last column, I convinced you (I hope) that it is of utmost importance to provide specific and customized support for bilingual supervisors around benefits communication.   This does not mean that you should try to educate these folks as to how benefits work.  Your supervisors are not going to become benefits experts, and there is no reason that they should.  They do, however, need to understand just how important benefits are.

This training should, above all, be a math lesson.  How much does the company invest in benefits?  What do we know about how good benefits, and advantageous utilization of plans, impacts employee morale, productivity, and retention?  But don’t stop there.

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