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Virtual assistant Employers and brokers should be thinking about voice technology now and how they can implement it for the employee population for 2020. (Image: Shutterstock)

Americans are welcoming voice assistants into their homes with more than 36 percent of consumers owning a smart speaker and 75 percent of owners using them at least daily. People are finding that voice technology is not only a simpler form of communication but that it can also be a comforting source of information, entertainment and even companionship. But there is so much more that this technology can offer beyond the consumer standpoint, which has focused primarily on entertainment features.

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