Virtual assistant Employers and brokers should be thinking about voice technology now and how they can implement it for the employee population for 2020. (Image: Shutterstock)

Americans are welcoming voice assistants into their homes with more than 36 percent of consumers owning a smart speaker and 75 percent of owners using them at least daily. People are finding that voice technology is not only a simpler form of communication but that it can also be a comforting source of information, entertainment and even companionship. But there is so much more that this technology can offer beyond the consumer standpoint, which has focused primarily on entertainment features.

From an employer perspective, voice technology is an opportunity to help employees manage their family’s health and benefits in the comfort of their home.

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