Putting in the effort to makesure your employees understand their new medical benefit optionswill help you tremendously in the long run. (Photo:Shutterstock)
The workload associated with switching or adding a new healthplan is overwhelming; the process, stressful. But sticking with thestatus quo may not be the right thing for your company or youremployees. You could be missing out on opportunities to lower costsand improve employees' health plan experience. If you want tostay competitive, you need to keep an open mindto changing your benefits administration process too.
Here are three strategies that will make the process ofimplementing a new plan easier on you and your employees.
1. Communicate early and often—meeting employees where theyare
There are generally two types of employee preferences duringopen enrollment (OE): those who want the process to be quick and easy and those who want a lot ofdetailed information. To meet the varying needs, I recommendputting all the information in one spot – such as a companyintranet – where employees and their family members can easilyaccess it. This should be done before communicating to theemployees. Keep it simple. Organize information in categories thatmake sense to the employees: Medical & Dental, Life &Disability Insurance, etc. I also recommend including a summarywith bullet points linked to content that highlights the keychanges.
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