Patterns of leadership behavior stem from the clear prioritization of these three most important things: employees, business continuity and company performance. (Photo: Shutterstock)

Employees will be turning to their leadership for many things during the COVID-19 pandemic, seeking guidance and support for everything from tech support to benefits assistance. Under normal circumstances, it’s important that every organization’s leadership creates and maintains predictability to drive performance. However, when predictability simply does not exist, as with the ongoing impact of COVID-19, it has to be replaced with clarity, decisiveness and consistency.

Why is the distinction important? Being predictable means “capable of being predicted: able to be known, seen, or declared in advance,” while consistency is “steadfast adherence to the same principles, course, form, etc.”

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