This pandemic will change how patients think aboutinteracting with their doctor and health system across each step intheir care journey, including how they pay for that care.
Telehealth has surged in adoption through the Coronaviruspandemic. However, it's interesting the technology isn't new:platforms for digital visits have existed for decades, originallydeployed to help hospitals reach patients who lived in remote orrural locations. In recent years, advances in smart phones and videoconferencing have alloweda greater level of engagement between patient and doctor. But facedwith potential regulatory and privacy concerns (not to mentionbilling issues), telehealth adoption was low inthe pre-COVID 19 world. That all changed a few weeks ago – andthere's no going back.
COVID-19 strained the capacity of hospitals across the country,particularly in the big systems in New York City. At the same time,social distancing guidelines made it much harder for people tovisit the doctor. Offering a convenient, easy-to-use alternative,telemedicine stepped into the fray, bolstered by $200 million of federal funding, with thenumber of patients talking to their doctor via video conferencesetting records.
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