empty boardroom at the end of this pandemic, corporate boards are going to discuss the following question in some form: “What are we doing to prepare for the next crisis?” (Photo: Shutterstock)

Until recently, cynics have dismissed human resources as the hiring, firing and compliance department. Now, Chief Human Resources Officers (CHROs) have become linchpins in how businesses respond to the global COVID-19 pandemic. They are responsible for employees around the world and the communities in which they operate.

That responsibility grows weightier every day. Global stock markets have tumbled. U.S. unemployment claims have surpassed 20 million and continue to rise at a record pace. As of writing this, known cases of coronavirus are more than 3.6 million worldwide, and the death tally has surpassed 250,000.

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