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An autonomous and flexible work environment calls for a respect for rules and a genuine approach to dealing with others, even from a distance. (Photo: Shutterstock)

The COVID-19 outbreak has wreaked havoc on the nation’s workforce. To date, 36.5 million Americans have filed unemployment claims, and waves of workers previously employed in face-to-face (F2F) service jobs are attempting to transition to work-from-home (WFH) jobs. According to data from pre-hire talent assessment company Harver, 36% of WFH applicants previously in F2F service jobs are coming from food/restaurant service and 32% are waitstaff. Receptionists are next on the list at 13%.

This presents an opportunity for employers to identify personality traits that may indicate whether or not new applicants coming from F2F work will thrive in a WFH environment.

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Richard Binder

Richard Binder, based in New York, is part of the social media team at ALM. He is also a 2014 recipient of the ASPBE Award for Excellence in the Humorous/Fun Department.

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