An autonomous and flexible work environment calls for a respect for rules and a genuine approach to dealing with others, even from a distance. (Photo: Shutterstock)

The COVID-19 outbreak has wreaked havoc on the nation’s workforce. To date, 36.5 million Americans have filed unemployment claims, and waves of workers previously employed in face-to-face (F2F) service jobs are attempting to transition to work-from-home (WFH) jobs. According to data from pre-hire talent assessment company Harver, 36% of WFH applicants previously in F2F service jobs are coming from food/restaurant service and 32% are waitstaff. Receptionists are next on the list at 13%.

This presents an opportunity for employers to identify personality traits that may indicate whether or not new applicants coming from F2F work will thrive in a WFH environment.

Complete your profile to continue reading and get FREE access to, part of your ALM digital membership.

Your access to unlimited content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Critical information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
  • Exclusive discounts on ALM, BenefitsPRO magazine and events.
  • Access to other award-winning ALM websites including and

Already have an account?

Richard Binder

Richard Binder, based in New York, is part of the social media team at ALM. He is also a 2014 recipient of the ASPBE Award for Excellence in the Humorous/Fun Department.

More from this author



Join BenefitsPRO

Don’t miss crucial news and insights you need to navigate the shifting employee benefits industry. Join now!

  • Unlimited access to - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including and
  • Exclusive discounts on and ALM events.

Already have an account? Sign In Now
Join BenefitsPRO

Copyright © 2023 ALM Global, LLC. All Rights Reserved.