An autonomous and flexible workenvironment calls for a respect for rules and a genuine approach todealing with others, even from a distance. (Photo:Shutterstock)

The COVID-19 outbreak has wreaked havoc on the nation'sworkforce. To date, 36.5 million Americans have filed unemploymentclaims, and waves of workers previously employed in face-to-face(F2F) service jobs are attempting to transition to work-from-home(WFH) jobs. According to data from pre-hire talent assessmentcompany Harver, 36% of WFHapplicants previously in F2F service jobs are coming fromfood/restaurant service and 32% are waitstaff. Receptionists arenext on the list at 13%.

This presents an opportunity for employers to identifypersonality traits that may indicate whether or not new applicantscoming from F2F work will thrive in a WFH environment.

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Richard Binder

Richard Binder, based in New York, is part of the social media team at ALM. He is also a 2014 recipient of the ASPBE Award for Excellence in the Humorous/Fun Department.

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