New J.D. Power study suggests ramping up retirement-plan guidance
Some participants didn't even know guidance was available.
By Mike Scarcella|June 23, 2020 at 02:57 PM
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The coronavirus pandemic has presented a “make-or-break” moment for retirement plan providers and a new study from J.D. Power says the industry has room to ramp up providing guidance to participants.
J.D. Power’s latest U.S. Retirement Plan Participant Satisfaction Study, based on responses from 10,159 retirement plan participants in February and March, examined investor satisfaction based on six factors. Those factors include engagement on live and online channels; investment and service offerings; and fees and expenses.
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