employees from white and blue collar jobs lined up behind young woman in sweater and glasses (Photo: Shutterstock)

The coronavirus pandemic has presented a "make-or-break" momentfor retirement plan providers and a new study from J.D. Power saysthe industry has room to ramp up providing guidance toparticipants.

J.D. Power's latest U.S. Retirement Plan ParticipantSatisfaction Study, based on responses from 10,159 retirement planparticipants in February and March, examined investor satisfactionbased on six factors. Those factors include engagement on live andonline channels; investment and service offerings; and fees andexpenses.

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Mike Scarcella

Mike Scarcella is a senior editor in Washington on ALM Media's regulatory desk. Contact him at [email protected]. On Twitter: @MikeScarcella. Mike works on a slate of newsletters: Supreme Court Brief | Higher Law | Compliance Hot Spots | Labor of Law.