The coronavirus pandemic has presented a "make-or-break" momentfor retirement plan providers and a new study from J.D. Power saysthe industry has room to ramp up providing guidance toparticipants.
J.D. Power's latest U.S. Retirement Plan ParticipantSatisfaction Study, based on responses from 10,159 retirement planparticipants in February and March, examined investor satisfactionbased on six factors. Those factors include engagement on live andonline channels; investment and service offerings; and fees andexpenses.
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