Mental health services were among the top needs, with 40% of consumers saying they would be very likely to receive care for mental and behavioral health virtually. (Photo: Shutterstock)
Health care consumers want more accessible and technology-driven health care, with 32% more likely to communicate to their doctors via telehealth, up from 19% in 2019, according to a CVS Health study released this week.
The 2020 Path to Better Health Study surveyed 1,000 consumers and 400 providers through mid-March, just as the COVID-19 pandemic hit. Kathleen Biesecker, senior communications partner at CVS Health, said the greater acceptance of telehealth was "exponential."
"The need to do things at a distance, whether it's prescription delivery or talking to a provider on the phone or Apple watch, those kinds of things, the needs continue to grow," she said. "Clearly, that is a pathway to getting care that has been growing and has accelerated dramatically by the COVID pandemic."
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Amanda Bronstad
Amanda Bronstad is the ALM staff reporter covering class actions and mass torts nationwide. She writes the email dispatch Law.com Class Actions: Critical Mass. She is based in Los Angeles.
