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Business trust commitment which Business Partners holding hands with Help, trust ,support ,empathy and factors relationship marketing for reach successful achievement and meeting commit concept.. “CEOs now have to embrace their dual role: as Chief Executive Officer and Chief Empathy Officer,” says Businessolver president and CEO Jon Shanahan. (Photo: Nok Lek/Shutterstock)

Empathy can be a powerful motivator, not only in driving individual career choices but also in establishing workplace cultures where employees feel valued and want to stay long-term. Moreover, empathy is recognized when seen and admired in practice. During a recent BenefitsPro webinar, Mercer senior partner Tracy Watts noted that clients were asking what else they could do for their employees during these trying times beyond choosing appropriate benefits packages. “It’s nice to see the empathy and compassion come through,” she said.

However, a new survey warns that as prized as empathy may be, there are signs of gaps in perception and stalled progress in prioritizing this key factor in the workplace.

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Richard Binder

Richard Binder, based in New York, is part of the social media team at ALM. He is also a 2014 recipient of the ASPBE Award for Excellence in the Humorous/Fun Department.

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