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Given the COVID-19 pandemic and this unique environment we are experiencing, customer service is evolving extremely rapidly and becoming more important than ever before—especially in the insurance industry.

As many agencies and their clients have transitioned to a remote workforce, connected technology and effective communication have become vital to their success. It is now essential that all businesses have the proper technology to not only work remotely, but also to maintain the highest level of service while doing so. Failure to do so presents a prime opportunity for the competition to solicit your clients.

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