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Flower growing out of pavement crack It’s safe to say that traits like adaptability and resilience will continue to play a key role in the future success of the industry. (Photo: Shutterstock)

As this tumultuous and tragic year finally draws to a close, it’s hard to wrap one’s mind around everything that’s happened over the past 12 months. COVID-19 and the racial and political unrest we’ve seen this year are unlike anything most of us have experienced before, and the countless ramifications and ripples will surely impact the months and years to come in ways we can’t yet predict.

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Paul Wilson

Paul Wilson is the editor-in-chief of BenefitsPRO Magazine and BenefitsPRO.com. He has covered the insurance industry for more than a decade, including stints at Retirement Advisor Magazine and ProducersWeb.

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