Misconceptions and wariness about retail clinics still abound among some consumers, as 47% of respondents said they are not confident in the quality of care provided at such clinics.

While retail health clinics were already gaining stature among consumers prior to the coronavirus crisis, a new report details how the pandemic accelerated their popularity as quarantined consumers sought to consolidate travel outside their homes. Such clinics, like those offered by Walmart and CVS, also could eventually serve as popular options for people without employer-based health care to receive their COVID-19 vaccine.

However, if retail health clinics are to fully leverage an influx of new customers, they will need to make some adjustments.

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