Instead of utilizing multiple, disparate solutions that essentially do the same thing, health care executives will need to hone in on and create frictionless patient experiences.
COVID-19 unveiled the inefficiencies and patient frustrations of the U.S. health care system and what happens to health care providers that have been laggards in digital transformation efforts. While the introduction of several vaccines shows promise, the impact of the pandemic will have long-standing implications for health care well into 2021 and beyond. As we take stock of the lessons from 2020 and kick-off the new year, here are five things the health care industry will need to focus on and better address in 2021.
1. Patient-centric digital transformation
Technologies that keep patients informed, engaged and satisfied while powering a financially strong health care organization will be essential for success. During and after the pandemic, patients will naturally have questions regarding their health, a rescheduled elective procedure, a bill they received, or payment options. This could lead to increased call volume for your teams. To handle this surge in patient inquiries, health systems must deploy digital channels, like they did with telehealth.
Complete your profile to continue reading and get FREE access to BenefitsPRO, part of your ALM digital membership.
Your access to unlimited BenefitsPRO content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Critical BenefitsPRO information including cutting edge post-reform success strategies, access to educational webcasts and videos, resources from industry leaders, and informative Newsletters.
- Exclusive discounts on ALM, BenefitsPRO magazine and BenefitsPRO.com events
- Access to other award-winning ALM websites including ThinkAdvisor.com and Law.com
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
