Digitization concept "This explosion of data and its driving of artificial intelligence and machine learning applications have really unlocked this brand-new phase of digital transformation," says one industry leader. (Image: Shutterstock)

Although the COVID-19 pandemic didn't start the digital transformation in the benefits industry, it certainly accelerated its pace. Trends such as remote work, telemedicine and a spike in online shopping are sure to continue as the economy slowly gets back to normal.

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