Demographic trends have long fueled a talent drought in insurance. In fact, executives responding to a recent McKinsey & Company self-assessment cited human capital, rather than any asset, as the industry's scarcest resource.
The causes for the staffing shortfall are well known: a multi-year failure to attract and retain a younger workforce. Yet, anecdotal evidence suggests a labor market reckoning dubbed the "Great Resignation" may be worsening the challenge, particularly within disability claims departments. The race is on to identify and implement solutions, and to the winners may go all the spoils.
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