Two men shaking hands As the industry has grown more complex and the pace of change has accelerated, advisors have increasingly responded by connecting in person and online to share ideas, offer advice and… just chat.

"It was certainly a strange year, but we felt like we got the job done."

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Paul Wilson

Paul Wilson is the editor-in-chief of BenefitsPRO Magazine and BenefitsPRO.com. He has covered the insurance industry for more than a decade, including stints at Retirement Advisor Magazine and ProducersWeb.