Online interaction User error can impact both the carrier’s bottom line and reputation, so well-designed software which prevents these errors is certainly worth the investment.

When selecting claims and absence management software, insurance carriers have a lot of factors to consider. At the top of the priority list are usually questions about how long the solution will take to implement, compliance rules, and what impact it will have on their organization’s customer service and overall revenue.

But one important factor often gets overlooked: user experience (UX) design. The UX design of claims and absence management systems can impact all of the factors above, plus create hidden liabilities for the carrier if not done well.

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