More than 80% of survey respondents said 20% or less of their organizations’ appointments were now being conducted virtually. (Photo: Miriam Doerr Martin Frommherz/Shutterstock)

Telehealth, which saw a surge in usage during the early days of the COVID-19 pandemic, has leveled off and now accounts for about 20% or less of all health care appointments, a new survey has found. And the findings suggest that although health systems and providers are open to using telehealth systems to deliver care, limitations of the technology continue to be an issue.

The report, “The Intersection of Value and Telehealth,” released by the Center for Connected Medicine (CCM) and Klas Research, was based on a survey of 96 health care professionals from a range of roles and organizations. It found that while volume has declined and barriers remain to delivering and integrating telehealth services, providers continue to see it as a needed option for total care delivery.

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