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One thing that’s abundantly clear is that the cost of health care is increasingly a burden for individuals and their families that often outweighs the value they are receiving in return. This reality should lead us to ask some critical questions, not only about what solutions we’re offering, but also about what experiences we’re creating for individuals.

The following are three themes that continue to surface during our ongoing analysis of ways to better understand the obstacles individuals face when it comes to paying for health care. This information may be useful for brokers and consultants to review with employer clients, especially around enrollment season.

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