How digital tools can improve internal communications for diverse workforces

As employers grapple with the realities of a post-pandemic workforce, it’s worthwhile to invest time and resources into communication systems that support mobile and multilingual teams.

Today’s frontline industries have some of the most diverse workforces in the United States. Statistics show that 1 in 6 employees on the frontline are immigrants. That number is likely even higher, as many are hired “off the books” and therefore don’t appear in standard economic statistics. As the Great Resignation impacts jobs where a large percentage of the immigrant workforce is concentrated — like hospitality management, manufacturing, and other skilled roles — employers are faced with the need to relay information quickly to employees who speak multiple languages.

This paradigm shift has led to increased digitization, as frontline companies like Walmart launch mobile initiatives to keep employees connected. In an environment where workers speak various languages such as Spanish, Albanian, or Portuguese, employers must ensure their teams have the right resources to get the job done safely and efficiently.