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Employee surveillance or employee trust? Why not both?

By being upfront about their monitoring practices, employers can improve employee acceptance rates dramatically.

By Rob Shavell | March 09, 2022 at 09:45 AM
collage of woman's face with eye and charts and technology Employers should ensure that whatever employee monitoring practices they employ work as stated. (Photo: Shutterstock)

At first glance, employee surveillance and employee trust can seem like polar opposites. While the 60% of organizations that now rely on employee monitoring tools may find nothing wrong with using software to monitor employee performance and behavior, workers are certainly of a different opinion. Evidence shows that employee turnover at companies that use monitoring software is almost twice as high as that at organizations that do not, and one in four employees are willing to take a 25% pay cut to avoid being surveilled.

“Using tracking software sets a tone of distrust, which sours the employer/employee relationship from the beginning,” said Calloway Cook, president at Illuminate Labs, in a recent Forbes interview.

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