Younger workers—those 18 to 24 years old—and workers with a high school education or less were the least likely to use virtual care.

A new study looks at how virtual care, also known as telehealth, is being used by employees in group health plans as the pandemic fades. The study noted concerns that there has been a drop-off in telehealth use, but that in-person care is still not at pre-pandemic levels. The resulting gap in care may mean that employees are not getting adequate health care, and that preventable disease may increase as a result.

The report by the Integrated Benefits Institute (IBI) analyzed data from the 2020 National Health Interview Survey and the 2021 Household Pulse Survey. It found that although there was a nationwide surge in the use of virtual care during the pandemic, only 20% of employees used virtual care in 2021, and that number declined as the year went on.

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