Employers are getting better at recognizing the changing needs of a post-pandemic workforce, a new survey reveals. But gaps remain between what employers believe employees want out of a work experience, and what workers say they want.

Closing that experiential gap is a matter of survival. Top talent continues to be difficult to acquire and retain as employees demand more of prospective and current employers. WorkForce Software's 2022 Workforce Experience Gap study says progress is being made, particularly as employers focus on the perceptions of the job by deskless and shift workers.

The global study is based on interviews with nearly 3,500 bosses and direct reports.

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Dan Cook

Dan Cook is a journalist and communications consultant based in Portland, OR. During his journalism career he has been a reporter and editor for a variety of media companies, including American Lawyer Media, BusinessWeek, Newhouse Newspapers, Knight-Ridder, Time Inc., and Reuters. He specializes in health care and insurance related coverage for BenefitsPRO.