The lawsuit alleges Cigna’s “procedure-to-diagnosis,” or PxDx software, reviewed and denied customer claims in batches without a medical professional reviewing those decisions.
Of course, there’s no magic bullet when thinking through these challenges, but most industry experts have determined that a series of strategically placed interventions that are highly customized, thoughtfully executed, and carefully measured will provide the greatest chance of achieving success.
This suit was surfaced by Law.com Radar. Read the complaint here.
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