What you need to know about using ChatGPT for benefit administration

(Photo: Elnur/Adobe Stock)

Since OpenAI made its ChatGPT available to the public in November 2022 (and the most recent version, GPT-4, in March), HR innovators have considered ways to leverage its ability to take large amounts of data and generate human-like responses to user prompts. While HR innovators explore its uses, another camp of HR leaders is wringing its collective hands over concerns about privacy, accuracy, bias and employee use in the workplace.

An online search for “ChatGPT uses for HR” (notably powered by ChatGPT in most browsers) produces numerous HR applications — including recruiting, job descriptions, compliance and employee engagement. Mostly absent, however, are uses associated with benefits and benefits administration. Pre-ChatGPT, benefits administration service providers were quick to embrace AI, touting it as a key product feature which, in most cases, was little more than a hyper-smart chatbot. So far, our team has not heard of any new benefit tools incorporating ChatGPT.