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As the United States at large — and employers, employee benefits leaders, and HR professionals in particular — continue struggling to ensure affordable health care, pharmacy benefit managers (PBMs) have recently come under scrutiny for their role in the high cost of prescription drugs. HR leaders would do well to pay attention to what's happening in this arena and be prepared to respond to their leadership and employees as events unfold. Optimally, HR will be able to clearly communicate to employees, internal stakeholders, and the C-suite about changes to their prescription benefits and costs.
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