Erin Issac is a benefits consultant and the president of Joy Benefits, where she strives to equip and empower every person, from C-suite to frontline workers, so they can experience affordable and accessible health care.

Paul Wilson: How did you get your start in the benefits industry?

I got into insurance when my sister opened up a State Farm agency. I came to help her, but I hated it. Personal lines was not my forte; I thought I would only be there for a bit, but she decided that career wasn't for her anymore and left the agency. So I took over servicing her book of business combined with those of a few other agencies and did that for a while as I tried to figure out what was next.

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Paul Wilson

Paul Wilson is the editor-in-chief of BenefitsPRO Magazine and BenefitsPRO.com. He has covered the insurance industry for more than a decade, including stints at Retirement Advisor Magazine and ProducersWeb.