Paul Wilson: How did you get your start in the benefits industry?
I got into insurance when my sister opened up a State Farm agency. I came to help her, but I hated it. Personal lines was not my forte; I thought I would only be there for a bit, but she decided that career wasn't for her anymore and left the agency. So I took over servicing her book of business combined with those of a few other agencies and did that for a while as I tried to figure out what was next.
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