Digital benefits management: Employee expectation vs. reality

We routinely buy everything from running shoes to rental cars online, so it’s not unreasonable for employees to expect the same easy digital experience when managing their benefits. Unfortunately, according to the results of the Aflac WorkForces Report, many employers aren’t stepping up.  

Most employees, 82%, say it’s very or extremely important to manage their benefits online, but one-third of employers don’t even offer online enrollment or benefits management. We’ve identified three potential gaps employees encounter when considering their benefits options and how employers and their benefits advisors can help.