The voice of the employee (VoE) has become a popular term often limited in scope to annual staff surveys. In reality, VoE can go far beyond corporate questionnaires administered once a year to a valuable strategy to uncover operating improvements and employee perceptions to unlock more valuable changes. With continued declines in unemployment, down to only 3.7% in December, and the fewest jobless claims since September 2022, employers will need to consider more comprehensive VoE programs to identify ways to attract employees and, once on-boarded, leverage their intelligence to improve operations performance.
Understanding the spectrum of employee feelings, perceptions, and day-to-day experiences can guide a company's benefits, policies and operating procedures. Listening isn't just about attracting new talent. It can also significantly impact retention of existing employees who are already onboarded. Achievers reports that 73% of employees say feeling recognized would inspire them to be more productive, and 64% say it would reduce their desire to change jobs.
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