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The 2024 AI in Insurance Report by Insurity found that 50% of respondents are against AI in claims management, and 45% don't want it used in underwriting either. But insurers have a different mindset on using AI in these ways and believe it streamlines claims and helps make underwriting decisions faster to offer better services to policyholders.

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Ashley Hattle-Cleminshaw

Ashley Hattle-Cleminshaw serves as ALM's PropertyCasualty360 Senior Editor. She brings 10 years of experience in journalism and communications to the editorial team. Reach her by sending an e-mail to [email protected].

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