Here are two examples of moments employees may experience, and how employers can deliver care during these events to drive more positive outcomes:

Becoming the primarily income earner of ones' household.

An employee's partner is suddenly laid off and she is now the primary income earner for her family, having to provide care and financial support for her partner and school-aged child. In response, her employer expressed empathy for the situation and discussed relevant benefits options that may be able to offer financial support and peace of mind, including employer-provided Life, Disability, and Pet insurance, access to subsidized childcare, as well as financial planning and education tools. In return, the employees' anxiety is reduced, she is more financially confident, and feels an improved sense of belonging. With peace of mind that she and her family are protected, the employee is able to stay engaged and productive at work.

Feeling a lack of appreciation or recognition at work.

An employee leaves a role where he felt unseen and unrecognized for his efforts and decides to accept a position with a new employer. As a new associate, he does his best to make a good first impression and gain trust of his new employer and fellow colleagues. Recognizing the efforts of this employee, the new employer demonstrates their appreciation with verbal recognition and encourages the employee to take advantage of the company's PTO policy. Feeling appreciated by his employer, the employees' happiness at work improves, as does his sense of pride in working at a company that values his time and input. In turn, the employees' productivity as well as feelings of loyalty to his new employer increase.

Instant Insights /

Drive positive outcomes by demonstrating care in moments that matter most

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