Consumer satisfaction drops for credit unions.
Health plans have a pressing need to address barriers to higher member satisfaction, the Health Plan Member Experience in 2024 report from Press Ganey found.
"Health plan members are more informed and empowered than ever before," said David Shapiro, senior vice president and general manager of member experience at the data analytics provider. "Leveraging data-driven insights can help health plans identify opportunities to enhance their services, streamline processes and address pain points. A culture of continuous improvement, fueled by real-time feedback, is essential for delivering a superior member experience and achieving long-term success."
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