{
  "author": {
    "name": "Bart Sheeler",
    "webUrl": "/author/profile/bart-sheeler/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
    "social": [],
    "articles": [
      {
        "uri": "/2022/02/03/the-pandemics-impact-on-customer-service/",
        "title": "The pandemic's impact on customer service",
        "byline": "Bart Sheeler",
        "kicker": "Commentary",
        "prettyDate": "February 03, 2022",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.benefitspro.com/contrib/content/uploads/sites/412/2018/05/FrustratedYA.jpg",
          "width": "600",
          "height": "423"
        },
        "authors": [
          {
            "webUrl": "/author/profile/bart-sheeler/",
            "name": "Bart Sheeler"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "It seems like 'just getting by,' or 'glad they are even open' is the new reality in too many instances.",
        "body": null
      }
    ]
  }
}