The pandemic’s impact on customer service

From flights being diverted due to unruly passengers to service businesses seeing much longer wait times, the level of customer frustration is escalating across the board. (Photo: Shutterstock)

The past couple of years have been challenging, to say the least. Uncertainty brought on by the Covid-19 pandemic continues as we start yet another new year. And, it’s affecting our lives, both personally and professionally. Inflation, pressure to hold down expenses, the ability to staff for operations and supply chain issues—regardless of industry, all appear to be concerns that will weigh heavy as we head into 2022. These challenges will likely have a lasting impact on our lives. For businesses, these issues are jeopardizing customer service, the heart and soul of any organization.

Think about it for a moment. Are you receiving exceptional, pre-pandemic customer service? Or, is it lacking in many instances? Seems like “just getting by,” or “glad they are even open” is the new reality.