Decision support tools have helped, and now there's more focus on how AI-driven recommendation capabilities can build on that.

As organizations evaluate their benefits operations, many are recognizing that COBRA administration works best when it is closely connected to the broader benefits administration process.

Rather than defaulting to higher employee contributions or reduced coverage, many employers are seeking structural, data-driven strategies that address cost drivers at their source.

Because open enrollment that “works” at the expense of HR capacity comes with a cost. And recognizing that cost is the first step toward building a benefits administration approach that’s not only effective, but sustainable.

Examining what went wrong and applying strategic thinking to your tech stack can transform your benefits administration from a source of stress into a competitive advantage.

Advisors who stay proactive and connect clients with an appropriate filing solution help ensure filings are completed accurately and on time.

Teams have adapted to take a more streamlined approach to open enrollment, particularly through their benefits technology.

While benefits themselves can be complex, many of the issues HR teams face stem from their current technology solution.