Consumer Driven Health Care

Optum report reveals progress made but also some big challenges for health care organizations., including supply chain disruption and price transparency.

The Centers for Medicare & Medicaid Services is responding to the chaos of the COVID-19 pandemic by proposing to hide from the public a rating that lets consumers compare hospitals' safety records and to waive approximately $350 million in financial penalties for roughly 750 hospitals with the worst patient-safety track records.

Having the best benefits package does little good if job candidates—or current employees—don't understand its value and how to use it.

While COVID-19 job losses may have led to uninsurance for some Americans, it doesn't appear that children's insurance rates were negatively impacted.

In the report, Return on Investment for Offering Employer-Sponsored Insurance, Avalere Health analyzed various benefits of offering ESI to determine total ROI.

Despite signs of progress, many digital interactions are negatively impacting customer experience and ultimately the bottom line of health plans.