Broker Innovation Lab

More insurance providers are launching customer experience improvement programs to differentiate themselves -- but the vast majority of their programs will fail.

Some employees with high-deductible plans don't have enough money in their HSAs to pay their medical bills. One solution is supplemental medical coverage that helps fill gaps and cover out-of-pocket costs.

In todays climate, its more imperative than ever for brokers to illustrate their long-term value. A great way to create that image is by tapping into social media in an effective and efficient manner.

Whether or not anyone has the cash to pay you, both insurers and consumers need you now more than ever.

No one in this industry got to where they are today without the help of someone mentoring them. Here are three women that I have had the pleasure of mentoring in my career.

While some advisors like to adopt cutting edge tools, most industry sources seem cautious and want proof that a technology will help their business before they try it.

I sat down with our world-class design team, in charge of every user experience, workflow, and interface within the Maxwell Health platform to talk about why its so important to learn our customers pain points, the strategies that they use, and what benefits advisors can learn from them.

For brokers, emphasizing affordability, flexibility, and predictability in conversations with clients is an opportunity to address the needs of small business owners that are otherwise not addressed by the administration.