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2018 Broker of the Year Billy Potter is highly regarded as someone who listens before he speaks, and then delivers efficient, cost-effective solutions.

This year's outstanding brokers embrace disruption and new ways of thinking about the benefits industry, and they emphasize their roles as consultants who provide a range of services.

Julie Freidus is not only a top producer for Brown and Brown Insurance, she also plays a key role training other brokers at the firm.

Brummitt says that if he has a criticism of the benefits industry, it's that it hasn't kept up with the rest of the world when it comes to providing clients with a consumer-friendly product.

"Our model is a little bit different," Beth Robertson says. "We're very client-focused."

Billy Potter says his approach to being a broker emphasizes the fundamentals. "It's really just basic blocking and tackling."